Increasing reference meters' availability
External management improves operational quality
For this biotechnology plant, Endress+Hauser is the single point of contact to perform the management of the reference standards. The significant reduction of non-conformities achieved has led to better operational quality. Thanks to higher availability and obsolescence management of the reference standards, the site has gained in productivity.
Benefits at a glance
10 times less time spent internally on managing non-conformities
Significant reduction of overall costs
More than 90% availability achieved
Improved service quality at optimized cost
The management of the calibration of the more than 100 reference standards covered about 20 calibration service providers. Facing the lacks in standardization and in the harmonization of the calibration specifications, people struggled to manage the due dates and lost a lot of time performing non value-added activities. As a result, on average over the year, reference meters were unavailable for over two months.
Endress+Hauser took the responsibility to manage the whole calibration process of the reference standards, including:
A planning that ensures the availability of standards according to the site’s requirements
Sub-suppliers’ qualification and management
The complete logistics around the service
A check of the data received from the suppliers
A follow-up of the identified drifts